POLICIES

Appointments:

First-time clients, please arrive 10 minutes prior to your scheduled appointment to complete a client medical consultation form. Late arrivals may receive shortened treatment times (at normal fee). Your treatment will end on time to ensure our next guest is not delayed.

Cancellation Policy:

Since your spa experience is reserved specifically for you, we ask that you notify us 24 hours prior to your treatment time if you are unable to make your appointment.

When canceling an appointment, please leave your name and date/time of your appointment.

Since PHD Skin Health offers appointment-only services, your appointment is time reserved exclusively for you. We request that you acknowledge and respect our cancellation policy, failure to cancel within the appropriate time, you will be subject to a 25% penalty of the treatment price.

Medical Conditions:

Be sure to mention any medical conditions at the time of booking your appointment.

Certain treatments may not be suitable for you. Be sure to mention any medical conditions, so the treatment can be tailored to your needs.

Please remove your contact lenses before any treatment.

Gift Certificate Policy:

Certificates are non-refundable and must be presented at the time of service. Lost Certificates are not replaceable or refundable.